Our Claims Commitment


Peliwica Insurance works with a select group of Insurance Brokers to provide quality insurance products and services for our mutual customers. 
At Peliwica Insurance we believe that we can offer our broker partners, and their customers, insurance policies that are not only great value for money but also offer a great level of coverage that is valued when having to make a claim.

Peliwica have invested in an internal claims department that provides support to the customer from First Notification Of Loss (FNOL) through to final settlement of the claim.

This means that in the unfortunate event that our customers do have to make a claim, we have the expertise on hand to make the process as quick and stress free as possible. Please go to the "How to make a claim" tab for further guidance.


We are committed to delivering a fair and consistent claims process every time, therefore we will always endeavour to:

  • Only use claims handlers and assessors who not only understand horses but also have a passion for them as well;
  • Get your claim to the right person, first time, ensuring you receivethe best level of claims service possible;
  • Keeping you informed and updated with how your claim is progressing and being on hand to answer any questions you may have.

We are focused on getting the basics right first time in order to make your experience one you can trust for years to come.